» 技术帮助
All 西北地区的学生 are provided with a wireless-ready laptop computer. Northwest laptop models may vary between students, depending on availability 和 enrollment status. 就读于 Online Professional program have a different fee structure 和 are ineligible to participate in the Northwest laptop program.
All repairs of Northwest-issued laptops for hardware or software failure as a result of normal everyday wear is free of charge at the Jon T. 里克曼电子校园支持中心.
Since Northwest owns the University-provided laptop computer 和 its software, the 资讯科技署 reserves the right to format 和 reload the hard disk without the user's permission after it is returned to the 西北技术服务中心. Users are encouraged by Information Technology to back up personal files on a weekly basis to prevent loss of data in case of hardware or software failure.
To pick up or return your Northwest-issued laptop computer, visit the Jon T. 里克曼电子校园支持中心.
To pick up a laptop, read 和 sign with the Laptop Agreement under the 个人信息 选项卡 CatPAWS.
2024年夏季笔记本电脑退货必须在校园内收到 7月26日星期五. Students who can不 return their laptop at Northwest’s Maryville or Kansas City Center locations should use the pre-paid UPS return label provided below by the University to ship their laptop. 使用自己的运输标签的学生将不会得到报销.
While Northwest strongly encourages campus-issued laptop computer to be returned in-person at the Jon T. 里克曼电子校园支持中心, 由于责任问题, 个人可以通过传统的邮寄方式归还笔记本电脑.
要通过邮寄方式退回校园发放的笔记本电脑，请发送电子邮件至 西北技术服务中心 at helpdesk@aproteka.com 并附上快递单号, the sticker number on the front of the laptop 和 contact information; indicate whether you are also returning the AC adapter. Users will be charged $25 if the Northwest AC adapter is 不 returned with the campus-issued laptop computer.
将您的西北发行的笔记本电脑及其AC适配器运送到:
和记棋牌娱乐
MDC - 800大学大道
笔记本退货——ecsc108
Maryville, MO 64468
把笔记本电脑打包好，或者让邮递公司帮你打包. 用户的责任最高可达 $1,如果手提电脑丢了，五百元, stolen or damaged in transit; users are strongly encouraged to request insurance of $1,500 in case it is damaged, lost or stolen while in route via traditional mail.
Students must return their laptop computers to the Electronic Campus Support Center before or on the last day of final exams or within five business days of withdrawing from the University.
The latest the campus laptop computer may be returned without being charged a replacement fee is the first business day after final exams. Failure to return your campus laptop computer will result in a $1,500 replacement cost fine.
如果，出于某种原因. you can不 return your laptop computer by the first business day after final exams, 联系西北技术服务中心，电话660.562.1634 to make special arrangements for returning your laptop computer on an approved day.
If you are pre-registered for courses during the summer or fall sessions, 你不必归还和记棋牌娱乐发放的笔记本电脑.
If you are 不 taking summer courses 和 are pre-registered for the fall semester, 你将被收取75美元的夏季租金, 哪些会出现在你的大学账单上.
如果您没有预先注册夏季或秋季课程, you must return your Northwest-issued laptop at the end of the spring term. Failure to return your campus laptop computer will result in a $1,500 replacement cost fine.
磁盘加密 is a security application used by Northwest for security purposes on all Northwest Windows devices. 如果设备丢失或被盗，磁盘加密可以防止数据丢失. 磁盘加密 is always running in the background on your Northwest Windows devices; however, 系统更新可能提示需要恢复密钥. Your 磁盘加密恢复密钥 is a unique 48-digit numerical 密码 that can be used to unlock your system if 磁盘加密 is unable to confirm that the attempt to access the system drive is authorized. 此密钥可能会定期更改. 始终查找当前键，而不是使用以前的键.
注意: 您的磁盘加密恢复密钥是特定于您的设备. Sharing this information with others may result in a breach of security.
If your Northwest Windows device prompts you with the following screen, 请完成以下步骤.
Protecting your University-provided laptop computer from damage 和 theft is important. 这里有一些指导方针.
清洗液晶屏, 使用液晶屏溶液/湿巾, 眼镜清洗液, 或一份异丙醇和一份水(50/50溶液). Do 不 将溶液直接涂抹在屏幕上. Pour solution onto a soft, clean, cotton cloth 和 use the cloth on your LCD laptop screen.
To clean the keyboard, use a soft, clean, cotton cloth, cotton swabs 和 a can of compressed air. 不要在键盘上喷清洗液. A one-part isopropyl alcohol 和 one-part water (50/50) solution is all that is needed. Do 不 将溶液直接喷或倒在键盘上. Pour a small amount on a cloth, squeeze out excess 和 gently apply the cloth to the keyboard. 用棉签和压缩空气清洁键间. Turn the keyboard upside down 和 gently shake to dislodge any particles stuck between keys.
The 资讯科技署 和 the 西北技术服务中心 are 不 responsible for supporting or backing up personal files on University-provided laptop computers. The user is solely responsible for backing up personal files to an alternative storage device.
Alternative storage devices are 不 provided by the Electronic Campus Support Center or the 资讯科技署. 用户负责用个人资金购买设备. Such devices include, but are 不 limited to, a USB flash drive or external hard drive.
西北地区的学生, employees 和 University-approved organizations have OneDrive file storage with their Northwest email accounts.
自从和记棋牌娱乐开始为学生提供笔记本电脑, an average of seven laptop computers per year have been reported stolen from rooms 和 vehicles. Although theft is rare 和 occurs primarily off-campus 和 outside Maryville city limits, students should take reasonable measures to protect their laptop computer.
Students are responsible for repairs for their laptop computer with financial responsibility determined by severity of damage. In a typical year, about 150 repairs result in a student being billed for the damage.
The most common non-warranty repairs are broken LCD screens ($50 charge), lost AC adapter ($25) 和 repairs resulting from liquid spills that corrode 和 short internal circuits ($50 charge).
在大多数情况下, 这取决于损害的具体情况, students are 不 billed for the full cost of repair unless the laptop computer sustained major damage due to v和alism or obvious abuse, 或者丢失或被盗.
While you can add decorative or personal stickers to your Northwest-issued laptop, you are responsible for removing those stickers 和 adhesive residue prior to returning the laptop to Northwest. 如果不这样做，可能会被罚款10美元. 西北标识牌必须保持完整，不能损坏.
You can add decorative or personal stickers to your Northwest-issued laptop. 然而, you are responsible for removing those stickers 和 adhesive residue prior to returning the laptop to Northwest. 如果不这样做，可能会被罚款10美元. The Northwest ID sticker must remain intact, fully visible 和 不 damaged.
学生对重大损失承担全部经济责任, 丢失或被盗一台校园发放的笔记本电脑，最高赔偿1美元,500美元，并将据此收费.
Although manufacturing defects are covered by the vendor 和 hardware 和 software repair is free of charge at the Electronic Campus Support Center, Northwest does 不 provide additional coverage to protect your campus-issued laptop from damage, 丢失或被盗.
对于笔记本电脑的重大损坏, 故意破坏财物或偷窃, students are encouraged to purchase liability insurance from an insurance provider of your choice.
Three such vendors are listed below 和 will cover other personal equipment such as TVs, 个人电脑, 游戏控制台, 等:
Northwest does 不 endorse any provider 和 encourages students 和 parents to research the best option for their needs.
